Employment Education

GuniSupport — Ticket Support Center

A mobile ticket support center for Ganpat University — open tickets, get a ticket number and track the status of every request.

flagThe challenge

Students and staff needed a simple way to raise support requests and follow them up, instead of chasing replies over email and phone.

A branded support app built on a ticketing backend:

Open a new ticket with contact details, institute, enrolment / employee code and help topic
Every request gets a unique ticket number
Check ticket status with an emailed access link
Complete history of previous tickets and responses

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